Returns Policy

JAZALO.MY and most sellers on JAZALO.MY offer returns for items within 30 days of receipt of shipment.

 

JAZALO.MY Return Policy

Items shipped from JAZALO.MY, including JAZALO Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

 

Gift Cards

  • Gift Cards are not returnable after purchase (except as required by law).
  • For more information about Gift Card limitations, please e-mail admin@jazalo.com.

Custom / Handmade at JAZALO

Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:

  • You must notify the third-party seller within 14 days of receipt.
  • Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
  • If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the JAZALO Guarantee.
  • All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products without all applicable tags are not acceptable for return.

 

Jewelry & Watches

  • Jewelry and watch items with a value of RM100 or more should be returned using a trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
 

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